| Stora Enso Plc is the world's leading manufacturer of paper and board, with a turnover of more than 12,200 million euro in 2003. The Stora Enso Group employs about 43,000 people in more than 40 countries. The company's production capacity in 2003 was 15.7 million tons of paper and board, and 7.4 million cubic metres of sawmill products. Stora Enso is listed in the exchanges of Helsinki, Stockholm and New York.
The Stora Enso business development programme "Excellence 2005" is used globally throughout the Group. On-going, systematic improvements have brought us e.g. four Finnish Quality Awards. The analytical part of Excellence 2005 is a self-assessment to recognise a business unit's current state, its strengths and improvement opportunities.
Thanks to the Response system, scoring of self-assessment and prioritising improvements is now easier. The system helps assessment and brings new kind of interactivity in evaluation meetings.
Participants can independently express their opinion and select the preferred improvement targets. Results are visible immediately, and it is easy to continue processing the data later.
The system is also used in various trainings and other occasions for quick evaluation and participant satisfaction surveys. The possibilities are endless in personnel feedback and customer satisfaction surveys.
Aniitta Seppänen
TQM Specialist
Stora Enso Plc
 Response for Business
Powerful Tool for Business Analysis
Case: Net Effect Oy
Case: Lappeenranta University of Technology
Case: Orion Pharma
Case: Ministry of Defence of Finland
Contact us
Contact information |
